If you are not completely satisfied with your AVAIL Performance Optics® purchase, please email our Customer Service Team for a Return Authorization (RA) number within 30 days of delivery of the product. If the item is returned in the original packaging, we will exchange it for an identically priced item (or online store credit). The product must be returned to us within ten days of issuing the RA number. All products must be packed in the original, undamaged packaging, including any accessories and documents that were included with the product. We reserve the right not to accept discretion returns where multiple styles have been purchased. Returns not meeting these conditions may be subject to a restocking fee.

Return Process

1. Obtain a Return Authorization number by emailing our Customer Service centre. Please provide a copy of your order number and confirmation in the email.

2. Securely package item(s) in original packaging (including documentation, manuals, warranty information, etc.

3. Please write RA number on the outside of package. For your protection we recommend you use a traceable and insurable shipping method. We are not responsible for lost or damaged packages.

4. Once your return is received and verified, we will ship your exchanged items or issue store credit for the price of the item(s) usually within 15 business days of receipt.